Insights
These posts explore lessons from my current work at Deque leading enterprise accessibility training and from 13 years at State Farm. Topics include program leadership, accessibility as a quality attribute, modernization risk, and how execution with delivery changes outcomes. They’re written for people who lead work—not just talk about it.
The newest insight on leadership, decision-making, and clarity under pressure.
Featured
Why unspoken truths slow delivery and how leaders restore alignment by naming what others avoid.
Essays organized around leadership, accessibility, and modernization.
A personal mission statement isn't motivation — it's a decision filter. Start with the end in mind to make clearer choices under pressure.
A simple exercise I learned early: write the leadership behaviors you respect, write the ones you refuse to repeat, and use that clarity when pressure shows up.
Why unspoken truths slow delivery and how leaders restore alignment by naming what others avoid.
Projects don't begin with charters. They begin when a leader recognizes the cost of doing nothing and defines a meaningful outcome.
What experienced leaders do differently when delivery risk increases and visibility intensifies.
Why program leaders must see across funding models, delivery realities, and customer experience to prevent systemic failure.
Treating accessibility like other non-functional requirements changes planning, estimation, and risk conversations.
Using PERT and honest uncertainty to estimate accessibility work without false precision — and to improve confidence as teams learn.
Using instructional design to make communication land across readers, listeners, doers, and observers.
A selection of my published work from Deque’s accessibility leadership and change management series was published as a collaboration between my friend Heidi Kelly-Gibson and myself.
Deque blog post focused on Change management, Strategy.
Deque blog post focused on Adoption.
Deque blog post focused on Measurement, Iteration.
Deque blog post focused on Motivation.
Deque blog post focused on Process, Leadership.
Deque blog post focused on Readiness.