Program & delivery leadership in complex, high-risk environments.

• Led multi-week enterprise training programs, coordinating instructors, curriculum, and delivery across distributed teams with stable sequencing.
• Influenced delivery practices across the organization by leading without a title — shaping how teams structure work, communicate risk, and sequence training engagements.
• Partnered directly with the VP of Project Management to provide guidance, best practices, and delivery frameworks based on my enterprise program leadership experience.
• Built instructional patterns that reduced inconsistency, improved throughput, and created teachable structures that scaled across multiple clients.
• Helped organizations embed accessibility into active workflows by translating WCAG 2.2 into clear, operational behaviors tied to product reality.

Skills used: program leadership, leading without authority, delivery strategy, instructional design, cross-functional alignment, enterprise client management

• Ran all client programs end-to-end, sequencing assessments, training, and strategy into cohesive delivery plans tied to business outcomes.
• Created a simple, actionable accessibility model for SMBs without internal IT or accessibility teams — lowering the barrier to meaningful progress.
• Developed reusable methods for audits, reporting, and client communication that reduced churn and increased clarity for decision-makers.
• Balanced multiple workstreams simultaneously using disciplined program management rather than ad-hoc task execution.

Skills used: consulting leadership, operational sequencing, workflow design, accessibility strategy, client program ownership

• Directed major modernization programs across claims, infrastructure, and data centers — where sequencing, dependencies, and risk clarity determined success.
• Led both project- and program-level delivery for a multi-year Claims System rewrite, coordinating technical, product, and business workstreams in a high-visibility, high-risk environment.
• Brought accounting literacy from my General Ledger background into system design and validation — ensuring financial accuracy, reconciliation logic, and reporting integrity during modernization efforts.
• Led the $1.6B Canadian divestiture, unifying technical, legal, and business workstreams into a stable delivery path with zero customer impact.
• Coordinated a $2B data center build with Cisco, IBM, and Oracle, driving cross-vendor alignment and a common operating rhythm.
• Provided steady leadership in high-pressure environments by surfacing constraints early, reducing ambiguity, and protecting critical paths.

Skills used: program & portfolio management, modernization leadership, financial systems literacy, vendor management, executive alignment, risk management